At Lulunga Eco Lodge and Farm Ltd, we understand that travel plans may change. Our cancellation and refund policy is designed to be fair and flexible while ensuring smooth operations.
1. Reservation Cancellation
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Cancellations made 14 days or more before the check-in date will receive a full refund.
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Cancellations made 7–13 days before the check-in date will receive a 50% refund.
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Cancellations made less than 7 days before the check-in date will be non-refundable.
2. No-Show Policy
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Guests who do not arrive on the scheduled date without prior notice will be charged the full booking amount.
3. Early Departure
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Guests who depart earlier than the scheduled check-out date will not be eligible for a refund for unused nights.
4. Special Circumstances
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In cases of unavoidable circumstances (such as natural disasters or government travel restrictions), guests may be eligible for a credit voucher to be used for future stays, subject to management approval.
5. Refund Processing
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Approved refunds will be processed within 7–14 business days through the original payment method.